We have data centers as our resource and hosting cloud services worldwide. They are strategically positioned all through out the globe as part of our service availability management and of course, business continuity for our clients. Our data centers are capable of hosting applications of our customers from financial, logistics, healthcare and even technology sectors.
Costs reduction and decrease in staffing are some of the reasons why our customers search for IT solutions in a form of SaaS (Software as a Service). The cloud-infrastructure enables us to deliver our services in the most secure and scalable way and with the highest availability level (24×7).
The Service/Help Desk plays an important part in the provision of IT Services. It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies. The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated. From a general or wider perspective, it is an integral part of the service function, responsible for bringing resources together to address a problem or other issue. Help desk users can of course be internal or external, making the function potentially critical in terms the quality of support offered to customers. Geniusto provides an integrated end-user support and helpdesk offering. Combining the immediacy of desk-side support with highly trained and affordable remote or onsite helpdesk professionals provides the best to internal customers.
We as a solution company provisions server and infrastructure hardware that are required to run a certain application, database, or any virtual environment.
We have resources trained for managing data services of course the technology to manage itself. From data capturing from any raw file may it be either from a handwritten or printed material, to data analysis and validation and even data processing which includes data automation, Extract-Transform-Load (ETL) Process and Data Reporting.
Our team is trained in various technologies and IT processes, including: