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Standard Chartered’s voice & virtual head Stuart Beaumont reveals why call volume to their contact centers declined 12%

Yet conversation lengths are longer, complaints are lower and sales are higher. Stuart Beaumont is the Global Head, Voice and Virtual, Retail Banking, for Standard Chartered Bank. Based in Singapore, Stuart is responsible for transforming service delivery and improving service standards in the bank’s Client Contact Centres. He provides strategic direction to over 5,000 employees […]

BSI Tecnologia will launch LiveBank in Brazil

Following the example set by their European counterparts, bankers from South America have also decided to modernize their customer service using the Polish product developed by the company from Krakow. The Brazilian banking sector was inspired to take this step by observing foreign financial markets, primarily the Polish one. The achievements of mBank, which is […]

iLumio Enables Pleasant Stay in the Swiss Hotel and Polish Ministries

ILumio is an innovative solution that allows you to support modern hotel guests and allows effective management of the operation of the entire hotel. From its facilities, customers already enjoy the hotel Rosevia. Guests have at their disposal iPads with the iLumio application installed. They are able to quickly contact to support through chat, plan […]
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