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Services

 

Services

Software as a Service

Give your banking specialists direct and immediate access to the best of Omni-Channel retail & business banking technologies, loan management system (LMS), instant payments, digital engagement and business intelligence. Geniusto’s banking platform embraces legacy back office and corebanking systems supporting the process of digital transformation and future proofing banks with emerging technologies. Imagine how agile and quick to market you could be with a secure cloud-based banking platform that actually delivers on the promise of high flexibility, low costs and world-class efficiency.

Business process as a Service

Geniusto offers end-to-end BPO outsourcing services for Banking and other sectors including full managed contact centre facilities with software solutions designed for onboarding, eKYC, legitimation, sales, service and customer support. We address your business challenges through our integrated IT and business process outsourcing solutions and unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. We offer AML approved staff, adopt ISO standards and continue to be regarded for our global people excellence practices.

Web Based Chat Audio and Video Services

This is a Web-Based customer interaction service where Geniusto represents its clients by dealing with customers in real-time, Web-Based customer support using live chat, audio and video. Complex processes such as customer onboarding, loan applications eKYC and process legitimation and authentication are supported with leading edge enterprise technologies. All inquiries are transferred automatically from the client's website to the contact center where they are managed by professional customer engagement Specialists. This service is available 24/7. Web Chat is one of the most preferred and desired means of communication, but most of the time, online customers abandon their online purchase due to the lack of real-time customer service. Geniusto customer-friendly live chat services help the clients increase their ``visitor`` to ``customer`` conversion rate several times over.

IT Help Desk Services & Technical Support

The Service/Help Desk plays an important part in the provision of IT Services. It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies. The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated. From a general or wider perspective, it is an integral part of the service function, responsible for bringing resources together to address a problem or other issue. Help desk users can of course be internal or external, making the function potentially critical in terms the quality of support offered to customers. Geniusto provides an integrated end-user support and helpdesk offering. Combining the immediacy of desk-side support with highly trained and affordable remote or onsite helpdesk professionals provides the best to internal customers.

 

Project Management

Geniusto combines the knowledge and experience of many years in a variety of industries, We bring together all the crucial components of success in the modern business world and seamlessly combines them to radically transform your business model, realising profits and reaching markets that are as yet unrealised.Through highly experienced company builders, unprecedented access to cutting edge software engineers and a broad network of creative and business partners, Geniusto has all of the tools available for your company to achieve growth and income beyond your current expectations.Whether you need to incorporate individual software elements into your business process, engage in creative and cutting edge marketing campaigns to generate sales growth or require total management of streamlined and cost effective corporate management systems, Geniusto has the solution for your company.

 

Application Development

Custom Application Development

Our custom application development & outsourcing services cover a broad spectrum of technology areas spanning from client server applications, object-oriented software, internet or intranet to legacy applications. We listen, understand, and work closely with our customers to customize applications as per their business needs. Taking their business driven approach, we develop systems that provide key advantages to our customers.

Application Maintenance Service

At Geniusto, we understand that its really important for an organization to concentrate on its core business practices as well as maintain IT applications to the growing needs of organization. However, performing in-house application maintenance is a time consuming task, making it an expensive proposition for any company. This is the simple basis which has initialized Geniusto to venture into application maintenance services wherein we provide the necessary technical know how and works for the complete application maintenance so that you can lower your cost and increase the ROI of your business. Our team takes the job of daily IT activities in maintaining, troubleshooting, analyzing and assessing your application for enhanced efficiency and performance.

Web-Enabling Legacy Applications

Our highly-qualified experts will build a browser-based version of your existing legacy application that retains the essential features and takes full advantage of the web platform. Legacy applications to web application has become in demand for organizations who wants to make it easy for customers, partners, and vendors for their application to become more user-friendly. Most organizations today are converting legacy applications to web-interface applications in order to make it easy to use for customers, vendors and partners.

Customer Relationship Management (CRM)

Customer relationship management (CRM) is all about managing the relationships you have with your customers – including potential customers. We specialize in providing our customers with complete CRM solutions by carefully analysing their requirements and business model. Contacts management, lead tracking, dashboard charting, RSS syndication, opportunity management, Email processing, project management, marketing campaigns or case management, whatever be your CRM needs our professionals with expertise in various technologies can develop effective CRM solutions, enabling you to build meaningful and significant relationships with customers. We also have expertise in customization and implementation of open source CRM packages like Sugar CRM.

 

Web Development

Web Application Development

Gone are the days when traditional system were used for doing business, web applications development can make the web portal more alluring and attractive. The well-qualified experts at Geniusto create world-class web application development solutions for the esteemed clientele. Our efficient team amalgamates the rich Internet applications with the needs of our customers.

E-business and E-Commerce Solutions

Compete and excel in the digital marketplace. Geniusto provides solutions for a dynamic environment where business and technology strategies converge. Our approach focuses on new ways of business combining IT innovation and adoption while also leveraging an organizations’ current IT assets. We work with large global corporations and new generation technology companies – to build new products or services and to implement prudent business and technology strategies in today’s dynamic digital environment.

Content Management Systems (CMS)

A content management system (CMS) is essential, as it is a web application that makes the authoring and delivery of content easy. You no longer need to have separate software to update your site content, as you can easily make changes in website content with an Internet connection. The system facilitates users in building, arranging and maintaining content rich websites with efficiency. Streamlining the web publishing process, content management systems eliminate the need for costly site maintenance, empowering you to manage the content by yourself. The need for programming or HTML knowledge is nullified, as you can easily update content on the website without changing its design. Hence, a content management system is an ideal solution for businesses who wish to maintain their own websites.

Implementation

Banks joining the GENIUSTO banking platform will have many options to enlarge their digital footprint. Using our methodical, agile approach to implementation, banks, such as Agrobank, have been able to get up and running in as little as three months. DevOps mindset with Continuous Delivery/Continuous Integration approach.

Training

Geniusto believes in developing people. We are constantly opening up our team to new resources and training to ensure we stay at the front of cutting edge technology. Our train the trainer model and training for clients coupled together with ongoing support ensures we work together as efficiently and effectively as possible with our solutions. and beyond.

Innovation

Innovation is banking’s highest priority and the only way to guarantee the business agility needed to keep up with fast-changing markets. The key to rapid, targeted innovation is open collaboration. We work tirelessly with a vast range of customers, partners, fintechs and third-party developers to create innovative solutions for today and tomorrow.